Customer Testimonials
Great dealership with awesome deals Very friendly rep Sandra will find you what you looking for.
Great people great place!
I was not fuller informed of some things that I should have been informed of in advance. I should have been told that my new vehicle did not have Bluetooth capability, I was informed after I signed all of the agreement papers. I should have been asked did I want an appearence protection plan,a paintless dent repair plan, road hazard protection, key protection, theft protection or gap protection. If I had been asked, I would have said yes to some of these things, but not to all of them. What was done was they were all given to me ...
My salesman Austin really took care of me and I would recommend him highly. He wasn't pushy, just helpful and knew the vehicle he sold me.
My husband and I work into the medical field while I did hospice for years it was a lot of miles on my other vehicle.While I was working Denzel Applewhite took the time out to keep me updated on everything so I wouldn’t miss anything while I was working and he was helping my husband make sure I had a vehicle with 3 rows and if I liked it enough with 4 babies to ride comfortably.Denzel and Trent both helped me get into my new 2020 Kia Sorento all black we call her midnight thanks so much guys words can’...
Great customer service . We had a great experience with everyone there .
I purchased a 2018 Kia Optima on July 22, 2021, and I had a very positive experience. Everyone was helpful and very nice. The salesman I dealt with was Denzel, and I highly recommend him. He is knowledgeable and professional, and also very friendly and easy to work with, and truly makes you feel like he’s a friend you’ve known for a long time. He is wonderful! Also, the finance department did a great job processing my paperwork so I was able to complete my purchase in time to keep an appointment I had later that afternoon. They also secured a ...
👍🏽👍🏽👍🏽 awesome people awesome facility awesome vehicles awesome service
We were met immediately when we arrived. We had been communicating with Austin Rightman about the used car we were interested in. He was waiting on us with paperwork and car information. He also had the car cleaned for us to look over, which we really appreciated. He was very accommodating and knowledgeable with our situation. We would definitely purchase another vehicle in the future with Austin as our salesman. We love the car and our experience at Kia Fort Walton.
My buying experience with CDJR South was great. The service from the salesman through financing and dealer prep was excellent. I would purchase from this dealership again.
Very good dealership to work with very nice people and the salesman Marco polo is the best
We was in there a month are so ago and brought a 2014 Nissan Maxima. Denzel Applewhite was awesome .. he was johnny on the spot .Thank you Denzel .
The service tech who waited on me (I think his name was Deperrian?) was excellent! Very thorough and followed up halfway through the service. Fast service. Will definitely come back again.
This was my 6th Ram in 20 years. The most outstanding Management, Sales Staff, and Financial Lady. I will be sending them potential Customers. Honest and upfront about everything.
My car was in shop for 8 days. No loaner was offered to me. I wasn’t told my car would be in shop that long. I didn’t know I had to ask for a loaner car. I will continue to use Lee Chrysler cuz my other visits we’re great.
Great job, Team! I was very pleased with the service. I feel special each time I go to this dealership. Thanks again for your exceptional service.
Couldn’t ask for a more pleasant shopping experience. I bought the Rubicon and registered for a drawing for a Weber grill. I won the grill! It doesn’t get any better.
Greg Sales Manager was excellent. Im glad I went to Fort Walton Ram to buy new truck and my sales associate Carol went above and beyond to answe my question. Good Job all.
I recently purchased a used 2016 Toyota 4Runner and I love it! Louisa and Cesar were super helpful with the buying process. The financial process was a breeze and the staff were friendly.
Damian was awesome, I couldn’t be happier with his help! He helped us find the perfect Jeep, and worked with us on the price! Will contact him again!!
Jonathan Womack is a phenomenal and goes above and beyond in customer service and satisfaction! Need a Jeep? Go see Jonathan! He's the best!
Overall good experience. However waited a significant amount of time for the vehicle to be ready. The vehicle came back not completely serviced (not gassed up, plastic that hadn’t been removed, and not completely cleaned on the exterior). Other than that, the dealership got me a competitive rate, was attentive, and helpful throughout the process.
Fantastic staff, very friendly. Worked with us to give us exactly what we wanted. Highly recommend! Go see Rodger and Trina! Great dealership experience. Dodge
Never have a problem with this team coming to get my oil changed and having general maintenance/repairs done. The only place I trust to handle my SRT.
Luisa was wonderful to work with! They gave me a fair price on my trade and a great price on my new Alfa Romeo! I highly recommend!
Went in due to check engine light and my car wasn’t running the best. They did a software update for recalls, did a tuneup at my request, and diagnosed my check engine light which turned out to be a fuel injector issue. Total was over $1,000 and honestly the bill wasn’t broken down the best so I couldn’t tell what I was being charged for. It appeared that over $700 of the bill was strictly service charges for completing the work. Could I have priced it out elsewhere? Possibly. But I have a trip coming up so I needed ...
Took me right in and the process was quick and easy. Shelly was amazing. Got the vehicle I've always wanted. Thank you so much everyone.
I’ve been coming to Fort Walton Beach Dodge Ram for 3 years now for my vehicle’s servicing needs. I’ve had nothing but a pleasant experience each and every time. My service advisor M. Deperrian Has some outstanding customer service skills!
This is the best service experience I’ve ever had. Easy from scheduling to pick up. Everyone so friendly and fast and helpful. Thank you all so much!!
Clean and attractive dealership. Service department was extremely professional, answered all my questions and put me at ease. They understand what customer service is. A pleasant experience.
Great service! Had oil change, tire rotation and safety recall updates! Very quick! Had my car back the same day! Will come back again! Thank you
The whole process start to finish was awesome! Would definitely buy from there again. Very friendly. No pressure to buy. Inventory choices were plenty and great.
I was very satisfied with the service, people were polite And accommodating. When I arrived, they immediately came to the car and move the car inside so they could be serviced. I was informed every step of the way and in fact they complete the service ahead of schedule.I would recommend this dealership for service.
Great service I would recommend going here for general repairs, very timely as well! I had work done on my jeep gladiator. It was nice
Thomas from service made sure to stay in contact with me and explained everything so well. Made sure to let me know everything I needed to know and how to get ahold of him! Very nice very kind! Highly recommend!
I had the best experience buying my new Jeep Grand Cherokee. I wasn't sure what I wanted .I came in I told my salesman James what it was that I needed in a vehicle.We looked at two drove two.The experience was so good that my mother decided to purchase a new Jeep compass right then and there also thank you thank you thank you.
Went in without my hubs to purchase a used vehicle. I was immediately greeted by Jack and sat to discuss the vehicle I wanted to see, he pulled it around and we went for a test drive. Jack was friendly, transparent, no bs. I got a great deal and couldn't be happier. All the employees there were friendly and helpful. I give 5 Stars and would recommend them to anyone. Thanks, Jack and staff at CDJR FWB!! If I'm in the market for another vehicle in the future y'all are worth the drive 🙂 I don't want to ...
This is my second purchase from this dealership and they are absolutely amazing. It’s always super easy and the sales staff is really accommodating. I have to give a big shout out to Austin and Justin for making my experience such a good one. Go see these guys!!!!
She was responsive and professional and efficient will did the deal in less than 24 hours including the trade in (plus when I got lost getting to the dealership she guided me) Highly recommend
Great selection and price of used and new Dodge vehicles. I drove down from Mississippi to purchase a used 2020 High Country Silverado 2500 HD.
I was able to negotiate with Bobby Cathey through Shelly Trivette. Shelly did an excellent job with patients and communications. Bobby enable me to leave a happy customer. Thanks guys!
Dealership was good. Chrysler company was the worst. It took 1 and half years to get them to take care of warranty. Chris was very nice and was a great help.
My first experience here was not the greatest, and I told myself I was not coming back! But I decided to chance and I am incredibly happy that I did!!!! Victor was absolutely amazing, extremely knowledgeable, kind and patient! And I won't forget the lady behind the scenes Sonjia for all her hard work as well! Anyone looking for a vehicle should come here and look for Victor, I promise he won't disappoint!!!
My window regulator went out, Jeremy did an amazing job of staying on top of the third party warranty company and made sure they covered it. He kept in the loop of the whole process and schelduled the work to be complete as soon as possible. Can't say enough about how great of a job Jeremy and the service department did. I will definitely be going back in the future.
Thomas jumped right up and asked if I needed help, and then gave me his cell phone number and called me the minute it was ready. The bill was exactly as he said it would be upfront. I highly recommend Thomas He is very professional and knowledgeable. He is definitely an asset to your company!!
Quick and easy oil change this morning. Second car in line, out in less than an hour.. no appointment needed just drive on over and get it taken care of
Ask for joey (sales). Excellent at his job and takes care of his customers. If they dont have it xxxx find it. Made the whole process simple
Excellent experience. I had 2 other dealers pull bait n switch maneuvers on me. This dealer made me glad i gave them the opportunity to sell me a Ram Truck. My sales associate Roy Robison was extremely knowledgable, professional and worked hard to get me right Ram! The financial manger Dana was awesome, he listened to our needs and structured our deal that took care of us! the dealership was very neat, and everyone was friendly!!!
Thomas and Jeremy were great to work with at the service department. Also appreciate the technician that serviced our Ram truck. I love my Ram 1500 Hemi, 4x4!
service department does good work
This was easy. A no-brainer in my book. Financing was quick and hassle free. Communication was on point. Carol was on it!!! Never left me out to hang. Walk with me through the hole process. Finished the paperwork and my new truck that day. Washed and ready! Brought my truck to me over 1.5 hours away.. This was an enjoyable experience.
Victor was excellent to work with. Did a great job finding exactly what i asked for in my price range. Very nice staff and friendly
The service department went to extraordinary lengths to procur a part for my 2018 Jeep Trackhawk that had been on back order due to supply chain issues. They installed it promptly and the issue has resolved. Thank you
Excellent service. Always willing to go that extra mile to give their customers honest and straight forward service. Never try to sell a customer something he or she doesn't need.
Fastest car buying experience i’ve ever had. Great service, gave me a fair value amount for my trade and got me exactly what I wanted.
This dealership went above and beyond expectations. My salesman was professional and attentive to my needs. Overall all it was a great experience. They have an impressive inventory.
Made an appt for 0730, arrived 0715, was immediately signed in and had my vehicle back to me by 0800. By far the quickest and easiest service I have recieved to date.
The sales person I worked with was pleasant, easy to work with, and got me the deal I wanted. The buying process was pretty quick, while the negotiable side took the standard amount of time. I would go here again. Also, they managed to have inventory when most people around here do not. Bonus points for that last detail.
Jeremy was pleasant, polite, communicated everything clearly and the team got my car in and out in a jiffy on a Friday! Yay, thank you!
My wife and I were in the market for a 2019 Audi A4 for our daughter heading off to college. We found one at Pensacola Alfa Romeo-Maserati with a solid price and low miles. She had a 2016 Jeep 4 door hard top we were going to trade in. Luisa met us up front right away. She totally took care of us and made us feel at ease. We drove the car, ran the numbers and bought it! No haggling over $$; they know we know the value and prices. Luisa was excellent every step of the way. I highly recommend Pensacola Alfa Romeo-Maserati ...
I had a service appt to repair/replace a broken part on my dodge. It took only a few minutes and I was back on the road again.
This was a fast process. After my car was towed to the dealer, they called me and initiate a text log with a real person. They let me know the cost of the repairs and and ETA of repairs by text. They even left a voice mail on how to get back to them (in hindsight, ask them to text that too, there was a slight miscommunication)
Great service overall. Customer friendly provide assistance when the filters needed changing, and they ask before they changed the both the filters. Thank you for your assistance.
Excellence personified. Chris, in the service department, really went the extra mile. Wonderful group of professionals. I strongly recommend this company. They are the best.
Chris Stone was great. Very helpful. Its hard to put in more words. Chris was Awsome, patient ,and knows his business. Me and my wife had a great experience.
The only ding on customer service is that the desk personnel cannot help with the oil change specials. They said you have to get that from the service department. Even without the special it was the cheapest oil change I’ve had in years ( I just moved from TX). Thanks for quick and excellent service.
Excellent service and staff. Very friendly and helpful. Went the extra mile in ensuring that all vehicle issues were resolved. Great customer service from the dealership.
The Dodge brand redeemed itself today! only work with Sheryl Lopez only salesperson to deal with!! After the bad experience with another dealership Sheryl Lopez made everything better painless buying process. She’s is the Best!!
Really happy with everything. People were thorough, polite and fast working. Would definitely come back. You should check these guys out if buying new or used
Was driving and had multiple lights come on the notification system, brought to dealer as car was only 3.5 yrs old. Did not have an appointment and they were able to fit in schedule two days later. Could not get fixed under warranty, but thank god the part was only $13. Bill total was over $300.
Jeremy was a great service advisor, as he took wonderful care of my jeep and family! He also was very responsive in keeping us up to date on everything while the Jeep was being repaired.
The service provided overall was a good experience. I appreciate that they went the extra mile to locate parts that were on back order so I wouldn’t have to wait as long to get my truck back.
I dropped off my truck Monday morning and received it Tuesday afternoon. With 4 recall repairs and things that were added by me, I didn’t expect to get my truck back for at least a few days. Jeremy and his team took care of my needs in an impressive timely manner! Thank you Jeremy and team for your services and friendliness.
Tanner was nothing short of amazing! Grateful he was able to help me with this amazing Gift from friend that kept his promise!!!I will be back when its time to purchase my next vehicle!
Easy purchase, in and out quickly, good and knowledgeable staff, Austin was a pleasure to work with. Recommend anyone in the area looking for a new CJRD to talk to Austin.
I was very happy with the service people. They are always respectful and courteous. They seem to like what they are doing. What I don’t like is not being able to make an appointment for oil change. I paid for a service contract but wait in line 3.5 hours to get a “free” oil change. I’ll never buy a service contract again. When I take my Harley in I get priority because I have a prepaid contract.
Justin Edmonds was great. The process was super easy. We knew what we wanted, and they were able to deliver. Everything was Tech enabled so very easy signing and saved us some time.
The service department was really courteous and friendly. I showed what the problem was and had the work done professionally, I was very pleased. The service department have a good working employees.
Everyone was awesome from front of house to finance especially Chris. Super happy and definitely recommend them. Willing to work with you to make it work.
I ended up with an appointment on a Sunday and went in without Any hope of getting a new vehicle or even a used vehicle because of my credit and being turned down pretty much everywhere else or not being able to find the right deal But within a couple of hours I was swapping everything over and driving home in my brand new 2021 Jeep renegade latitude I would recommend these guys anybody great job and thank y’all again for everything
Always great service...Montana did a fantastic job at documenting all problems and getting them resolved to my satisfaction...I highly recommend this dealership for all your needs
Easy process. Friendly staff. Willing to work to get the vehicle you want. Spent less than 3 hours total at the dealership between ordering and delivery.
They repaired my Jeep quickly and were easy to work with. I would definitely come back here for repairs or to buy a new ca.
The customer service at the cashier is excellent, Friendly knowledgeable helpful staff . I had to wait for my car to be repaired and they offered me a ride to my bank appointment
Tile in sales was fantastic! He went above and beyond in helping us purchase our Pacifica and made the process as buyer friendly as possible.
We had to wait 5 weeks for our truck because of a recall but James Stivey did an excellent job keeping me posted on the progress every couple of days.
It was fast and easy. The team worked with me and my time restraints. I also got a good deal. I would recommend this again.
My car paying expensive was great at Kia of Fort Walton!! Our customer service specialist was fantastic!! Go see them !!! They will treat you right!
Awesome knowledge of the vehicle and entertainment system! Wasn’t going to buy, but James Stivey got us a great deal. Go see that Aussie James!
Very professional and knowledgeable. Answered all questions. I hope she waits on me every time I come in. I will recommend her to everyone I send
Daniel- not only helped get us our dream Jeep- but also managed to help get us out of a bind on our older car. We were hesitant to come here but glad we did! Did not feel like the normal car buying experience and was honest with all feedback we asked of him.
My salesman james was great, and made it very easy to make the purchase, this was by far the fastest vehicle purchase I have ever done.
Luisa was great to work with. Very efficient and knowledgeable. Even though the location is under construction and it was raining, they made the process smooth.
Been looking at a Gladiator for sometime and curt made the buying process smooth and easy! He was able to work with my schedule and easy going and helpful throughout the process. Overall great experience with the entire dealership and highly recommend to anyone looking to purchase a new vehicle .
Austin was the absolute best. Very professional, solid background, if you’re looking to go in and get a car with no games, find him. No hassle, I came in with low expectations after other dealer experiences, and left with a car I’ve wanted for years.
Excellent Customer Service, Service Representatives, Repair Technicians, and Great Dealership Facilities. They have an outstanding Shuttle Service to ride you to another destination or to your home while your vehicle is serviced or repaired.
Love David Hightower and Sonja Carpenter - they were exemplary with their service taking care of me at the dealership. Such an easy and enjoyable experience - thank you both!!
I have only had the car the one day and so far so good, but the buying experience was epic. The personalized service I got was amazing. They bent over backwards to get me in a car when I needed it the most. She did most of the paperwork before I even got there, and it was by far the best car buying experience I've ever had.
Great service!! Gentlemen helped us look around at cars and was very knowledgeable. He made it quick and easy and got us a good deal.
Friendly staff. Quickly dropped off my vehicle and was contacted when everything was done. Easy process to pay and get my vehicle. Would recommend to others.
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