CULTURE & COMMUNITY

Our People. Their Stories.

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Every career has a story. Across Step One, our team members are building skills, reaching personal milestones and creating new possibilities for themselves and their families. Here, they share the journeys behind that growth—and the support that helped make it possible.

REAL PEOPLE. REAL GROWTH.

These aren't polished case studies, they're real milestones, reached with real support. Tuition assistance. Mentorship. A team that shows up. When we say we invest in our people, this is what it looks like in practice.

The credit belongs to them. Our role is simply to help open the door — the opportunity, the benefit, the person who believed in them — and then step back. These are their stories to tell, in their own words, at their own pace.

FEATURED STORY

A Promise Kept

HEATHER SCOGGINS · ASSISTANT PARTS MANAGER · BUICK GMC CADILLAC PENSACOLA

While working full time and raising her son, Heather Scoggins spent years working toward her bachelor's degree in Business Management with a minor in Accounting. The goal was deeply personal: completing it fulfilled a promise she had made to her mom and grandmother.

With support from Step One's tuition assistance benefit, Heather completed her degree while continuing to grow in her role at Buick GMC Cadillac Pensacola. She says the experience strengthened her confidence as a leader and expanded the knowledge she brings back to her team each day.

FEATURED STORY

Making a Customer Feel Celebrated

Jessica Werner · Salesperson · Ford Crestview

While helping a customer finalize her Bronco purchase, Jessica learned it was not only her customer’s birthday, but that the new vehicle was a gift to herself. Having recently moved to the area with her two-month-old baby, the customer was celebrating a meaningful milestone in a new community.

While the customer was in finance, Jessica picked up a birthday cake and brought the team together to surprise her. The customer later described the experience as “amazing” and “very personable.”

Jessica’s thoughtfulness created a special moment that made a customer feel genuinely seen, valued and celebrated.