Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!

Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:

Step One Alfa Romeo Pensacola

Step One Cadillac GMC Fort Walton Beach

Step One Cadillac Buick GMC Pensacola

Step One CDJR Fiat Crestview

Step One CDJR Fiat Fort Walton Beach

Step One Ford Crestview

Step One Kia Fort Walton Beach

Step One Subaru Fort Walton Beach

Step One Volkswagen Fort Walton Beach

J P
9/14/2026

I had a great experience purchasing a truck at Step One Buick GMC. Taylor was great to work with, as were everyone else that I interacted with. I can recommend Step One as a great place to go when you need a truck or car.

Sad McSadpants
9/14/2026

Dealers and staff were very good. Bought a used car through Austin Wood. It did take a long time but we are very satisfied.

Maria Willhoite Bailey
9/14/2026

Every one were very courteous and helpful. They got us up and running as fast as they could. I will never use anyone else.

Tyrese Huie
9/14/2026

Went here to get my 2024 Honda civic, everything went smooth, Christian is the guy for sure, he made sure everything was done right, go check him out!

Luna H.
9/14/2026

Amazing, everyone was helpful, and they were all chill. Made the process easy for us!

Austin Pisacane
9/13/2026

Incredible experience working with Randell and Lindsay.

Katlynn Moran
9/13/2026

Great service and expedited processes to meet timelines.

Cynthia Mitchell
9/13/2026

We are so appreciative of the assistance we received from the Step One team throughout the process of purchasing our vehicle. Special shout-out to James, Jason, Tony, and Kimberly and the rest of the team who serviced the vehicle.

William
9/12/2026

I recently bought a 2026 Toyota Corolla Cross from Step One Kia. They were super busy that day but they still made sure that everything was done in a timely manner. They were polite and even when handling multiple customers, they still made sure to check on us as while we were waiting for the paperwork to process.

Kaylan Zukosky
9/12/2026

Thank you for everything

Thomas Trosclair
9/12/2026

Great experience from sales to financing department

April Bibeau
9/12/2026

Dylan Kellison at Step One KIA Fort Walton took the time to find me the best vehicle option for my needs. He delivered top notch service and will use him always and recommend him always in the future.

Renardo Terrell
9/11/2026

Darrel Green was very patient and helped out a lot..very nice attitude and made us feel like he was getting us the best deal possible. He did a great job. I will refer any of my friends to him that wants to buy a car

Sunny North
9/11/2026

Shout out to Austin! I haven't had a new car in decades; the technology is daunting to me. Austin explained things well, showed many aspects of the technology, and made it less "scary" for me. He was patient, friendly, and informative. Thank you, Austin.

Lamar Childs
9/11/2026

Very Professional and Courteous Staff. Something rarely experienced these days! Willingness to listen and work with me made the it effortless! Thank you John and James!!

Brittany Thomas
9/11/2026

10/10 most definitely will recommend. Ross and Seth were able to seal the deal for me in ONE day. I’m so happy with my purchase. The finance team was AMAZING as well. Don’t hesitate with shopping with Ford you will not regret it. Thanks again. I’ll be back!

Kyle Shehadi
9/10/2026

I found the truck I wanted online. Taylor, the saleswoman, reached out to me, showed me the truck, and helped me with my trade-ins. The entire transaction was smooth and pleasant. Thank you for your excellent service!

Susan Henry
9/10/2026

Everlee Applewhite at Step One Fort Walton Beach is a Great Sales Woman. The Ascent is a Beautiful car. Great driving automobile ! Love my 3 rd Subaru !

Will Cadenhead
9/10/2026

Wow wow wow, I can’t thank Everlee and her coworker enough. They worked so hard to make sure I got what I wanted and are the sweetest most helpful people. Forever thankful.

Mike Owens
9/10/2026

Malcom worked his butt off to try to meet my needs. I waited and let the vehicle I was looking for slip away. He helped me to regroup and go another direction that worked for me. The whole crew there worked together and met my needs and made me and my wife very happy what we settled on.