Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!

Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:

Step One Alfa Romeo Pensacola

Step One Cadillac GMC Fort Walton Beach

Step One Cadillac Buick GMC Pensacola

Step One CDJR Fiat Crestview

Step One CDJR Fiat Fort Walton Beach

Step One Ford Crestview

Step One Kia Fort Walton Beach

Step One Subaru Fort Walton Beach

Step One Volkswagen Fort Walton Beach

Step One Chevrolet

Katelin Reeves
2/14/2026

I have always dreaded going to a dealership to purchase a vehicle 😐 but I will say we had a pleasant experience buying our new vehicle from Step One. Carlos, Andrew and Dan took up the whole afternoon with us 😅 We are very pleased with our experience. 👍🏼

Rodney Jones
2/13/2026

great people to deal with Bobby Oliver was our salesman he great to deal with

Anthony Chavez
2/13/2026

Great experience working with Nelson. Top notch service on getting to an agreement on the sale. Recommend seeing him if you want a vehicle at KIA Fort Walton Beach.

Patrick Brunson
2/13/2026

Matthew was very helpful and stayed late for me to finalize my lease.

GL Baker
2/13/2026

Randy Stevens thank you for a professional, calm, and competent car-buying experience. Step-by-Step you were able to get me through my paperwork and explain what I was signing. The next day I was driving off with a very nice "used" car and a full tank of gas. I am pleased that you were my "sales consultant".

Michael Morgan
2/12/2026

Seamless transaction. Very professional staff.

Débora Rodrigues
2/12/2026

Good service, Fair negotiation. I was very well attended.

Wormy
2/12/2026

Had a fantastic experience at Step One Ford Crestview recently. If you’re looking for a new ride, ask for Ross. He’s professional, knowledgeable, and made the whole process simple and stress-free.

Andy Rodgers
2/12/2026

Brought my vehicle ram 1500 in for an oil change and tire rotation and XAIRE was great!!! She got me out in one hour and everything was perfect! Will definitely be back for more services and ask for her!

Peyton Seago
2/12/2026

Brought my ram rebel in for service and recalls and Xaire was great. She got me in and out in one day. Will be coming back!! Especially for the great service!!

Bre !
2/12/2026

What a great team and experience. Thank you to Nathan for allowing me to work through the cars and the questions! Shout out to Jarred, Kayla and the rest of the team for great service and follow up. Love my new Jeep. Thank you!

Sonja Shorts
2/12/2026

From the moment I walked in I was greeted by Mason . He was extremely kind and helpful every step of the way! I will send others in as have them ask for Mason! All the finance department was extremely helpful also .

Steven Fought
2/12/2026

Jack was great!! Had a great experience overall. Excited to join the Subaru family.

John Steadham
2/12/2026

Totally great experience …. All very professional and personable. Very pleased with all staff… love my Vehicle

Richard Johnson
2/12/2026

Thanks Xaire for the friendly customer service and great communication keeping us informed. A huge shout out to Anthony Pepitone the service technician who explained who quickly ID'd and explained the issue with our vehicle and the repairs needed. Thank you Step One!

Keisha Johnson
2/12/2026

Great customer service today from Xaire. Thank you for your kindness and taking such good care of me! And thanks to Anthony in service for taking great care of my Durango!

Rachaun Coleman
2/12/2026

lovely group of people, everlee was awesome during the transaction.

Joseph Lajter
2/12/2026

My wife and I had a great car buying experience. The price was very fair and under market value for the vehicle we were looking at. Chase, our sales person, was extremely helpful and made our car buying process very smooth and streamlined. We will definitely be back when we are in the market for another vehicle.

Jennifer Wright
2/11/2026

Had a recalled fixed. Quick and easy process!!

Phranq Kaviqo
2/11/2026

Honest and respectful. So much appreciated.