Customer reviews at Step One Automotive Group in Florida
Our goal is 100% customer satisfaction
At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!
Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:
Christine O.
5/22/2026
5/22/2026
McKinley, Pink, and Amanda were all really helpful from start to finish in trading in my old GMC for a new one. Thank you!!
Cheyenne Holloway
5/22/2026
5/22/2026
This was my first time buying a car and Nando was super helpful finding me the right one. The team here is great and the vibes were immaculate!
gordons show
5/22/2026
5/22/2026
Are you looking for a no pressure, low key sales experience? Then go see Natasha. She was absolutely fantastic to work with when purchasing my Gladiator.
H C
5/22/2026
5/22/2026
I went in and Karen greeted me, we sat and discussed what I was looking for and the requirements. She was able to find a truck that met all of my requirements plus though the price was slightly higher than I planned yet within my limit. To shorten the story everyone I worked with at the dealership was amazing beyond my expectations and those were pretty high. Thank you
J Michael
5/22/2026
5/22/2026
Randall Yates was the one who got me into a kick ass car that I could afford. I told him the money I had and he delivered. This young man is calm and makes the car buying process easy.Randall went above and really helped me..
Randall Yates.THANK YOU
Dylan Derouen
5/21/2026
5/21/2026
Great service and easy process. The whole team here were professional and easy to work with!
Andrea Buckley
5/21/2026
5/21/2026
I went in just to take a look at cars, wasn’t expecting much, my salesman Dylan helped in every single way for me to walk away with a brand new car! It was quick and easy and they did everything they said they would
Carmen Alexander
5/21/2026
5/21/2026
Great buying experience! Ask for James!
Wyatt Bishop
5/20/2026
5/20/2026
Cody and Rebecca were amazing! It was fast, easy and no stress at all! We will be buying our next car from them! :)
Lou Smolinsky
5/20/2026
5/20/2026
It has been 11 years since I bought a new or used vehicle. Shelli made this purchase painless, no hard sell, got me in the used vehicle I was shopping for. I would shop at Step One again hopefully Shelli will still be there.
Brett Franklin
5/20/2026
5/20/2026
Leann “munchkin” was great with helping me and my wife purchase our Nissan armada and the entire sales team was patient with us while we had crazy toddler with us. This is the 2nd car we’ve bought from step one and both times have been very easy and great. Thank you again
Edmund Williams
5/20/2026
5/20/2026
Very friendly and very helpful. They got me into the ideal car for my needs. There was no pressure and lots of patience while I looked for my car. I got a solid car that had been well maintained. We are very happy with it. I would not be hesitant to shop there again.
johanna reyes
5/20/2026
5/20/2026
Erick and Tim helped us... very kind people who patiently and professionally answered all our questions about the purchase process... Especially Erick, who speaks Spanish.
Thank you very much.
Elizabeth Tillis
5/19/2026
5/19/2026
Matt was really helpful! Helped me and my dad find a car. Love my car so much she's a beaut.
Tim Andrus
5/19/2026
5/19/2026
First time going to Ford of Crestview for a vehicle, and I can’t praise Ross enough. I made an appointment to see a truck, and he had everything ready to go and was very knowledgeable about the vehicle I was looking at.
Hands down, this was the most relaxed and laid-back buying experience I’ve had in a long time. I would highly recommend buying from Ross and the team at Ford of Crestview!
Michael Priest
5/18/2026
5/18/2026
Hands down the best purchasing experience I have ever experienced. My salesman, Mike was VERY knowledgeable and answered every question I had about the truck. The management team, Chris, Rodney, Roy and Brian are top notch. My finance manager, Johnathan explained everything down to the most minor detail. I will definitely be back in VERY soon.
Brian Vaughn
5/18/2026
5/18/2026
Best experience I’ve had when purchasing a new vehicle. Great salesman(Roger), manager, and finance guy (Andrew)! Thank you all so much for helping me get into this beautiful truck!!!
Cole Newman
5/18/2026
5/18/2026
My wife and I took a trip down to Destin and of course our check engine light came on as soon as we got there. Step One Subaru got us in the next day and got our car working properly again for our drive back. They even shuttled us to and from our AirBNB. It was fantastic service by Alexis and the team.
haleigh johnston
5/18/2026
5/18/2026
Jessica was absolutely amazing throughout the whole process of purchasing my Bronco Sport! She was super helpful, patient, and made everything so easy and stress free. She answered all of my questions, kept me informed every step of the way, and truly made me feel comfortable with my decision.
Randall Garrett
5/18/2026
5/18/2026
Great communicators, sincere sales force, great deals!

