Customer reviews at Step One Automotive Group in Florida
Our goal is 100% customer satisfaction
At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!
Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:
Marion Felton
1/2/2026
1/2/2026
The service was great! The salesmanship and managers there were very helpful and took great care of my needs.
John R
1/2/2026
1/2/2026
2nd car bought from Clint at Step One Buick GMC Pensacola He's the best!!!
Roy King
1/2/2026
1/2/2026
I purchased my second vehicle in 2 years from CDJRF-Fort Walton Beach and the service was excellent, as always! Thanks Julia and Phillip!!! Don’t be surprised if you see me again next year! 😁
JEFFERY AARON
1/2/2026
1/2/2026
I had a great experience through the entire process. He’s was very helpful with any questions I had and very knowledgeable
Orville Schumaker
1/2/2026
1/2/2026
Personnel were very pleasant to work with, both sales person and when we closed out all the paperwork.
Jon Mcmillen
1/2/2026
1/2/2026
Andy was excellent to work with. He made it experience stress free and smooth. Thank you too the team at Step One Subaru Fort Walton Beach!
Oscar Timmons
1/2/2026
1/2/2026
Taylor Lopez was incredibly responsive to my inquiries leading to the purchase of our new GMC Canyon Denali. Step One's purchasing process was seamless to me. Outside of Taylor I only met briefly with finance to review our agreed upon terms texted to me before going to the dealership. This was especially helpful as I live in Daphne. Thanks to the entire team at Step One in Pensacola. Oscar
Tracy Rhoades
1/2/2026
1/2/2026
We met Nathan at the Crestview location about a year ago, I love that he is low key and allows you to shop with no pressure. Yesterday we purchased a new 2026 RAM 2500 and we couldn't be happier with our final choice. Shout out to Nathan for your patience, experience & knowledge. I would also like to say, Andrew in finance is top notch, he simplifies the process and somehow makes signing all those documents enjoyable. This is our 5th purchase from you guys and we'll be back again.
danny goround
1/1/2026
1/1/2026
Delivered what I wanted in record time. The quickest I’ve ever bought a vehicle.
Robert Howard
1/1/2026
1/1/2026
Salesman Collins very helpful. Overall a good experience
Constant Change (Dawn)
1/1/2026
1/1/2026
I worked w Chris, Jimmy, and Mario. They were all respectful professional and kind. I had a fair, productive and very pleasant car buying experience.
Beth Gallion
1/1/2026
1/1/2026
We always have a good experience at the GMC dealer on Pensacola Blvd.
Juanita De Graaf
1/1/2026
1/1/2026
We stopped by to “just look” and drove away in a Subaru Forester Wilderness. Our Salesman, Andy Hayes, was absolutely wonderful. He was so helpful and wanted to make sure I had the vehicle that I really wanted. I never felt pressured or stressed during the process. I highly recommend Andy Hayes if you’re looking for a vehicle.
Natalie Provence
1/1/2026
1/1/2026
Cody was awesome! So helpful and friendly. Andrew did our financial work as well as tags, etc. He was so knowledgeable and helpful
rhonda pabst
12/31/2025
12/31/2025
My salesman Caiden at the Crestview location was amazing. He made the buying process stress free! He took the time to explain to me all of the options on my new Jeep Grand Cherokee. I love this dealership so much it was our third time buying from them.
G Raihl
12/31/2025
12/31/2025
Very pleasant experience. Jack our Sales Representative was awesome, as was our finance guy Erick. I love the Subaru Forester we bought. 100% recommended.
Shameke Pinckney Rose
12/31/2025
12/31/2025
I recently purchased a vehicle from this dealership. The process was smooth overall, and the staff was courteous and patient. I was able to find a vehicle that met my needs, and I appreciate the assistance throughout the purchase. Shout out Sales professional Chase.
Greg Watson
12/31/2025
12/31/2025
We had a great experience and got a great deal from CJ & Jason. Thank you guys so much.
denise rease
12/31/2025
12/31/2025
My husband and I had the great experience of working with Clint Fitch. He was recommended by my parents and Clint handled our questions and needs very professionally and courteous. I would highly recommend seeing Clint for your new or used car/ truck needs. My husband Craig loves his newer truck. Thanks Clint!!
Melanie Nash
12/31/2025
12/31/2025
Mason Donahue was amazing to work with. I traded in my Jeep for a newer Jeep. He knew exactly what I was looking for and found my next Jeep. No hassle, no pressure and very knowledgeable about the Jeep. Entire team was very professional and easy to work with.

