Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!

Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:

Step One Alfa Romeo Pensacola

Step One Cadillac GMC Fort Walton Beach

Step One Cadillac Buick GMC Pensacola

Step One CDJR Fiat Crestview

Step One CDJR Fiat Fort Walton Beach

Step One Ford Crestview

Step One Kia Fort Walton Beach

Step One Subaru Fort Walton Beach

Step One Volkswagen Fort Walton Beach

Step One Chevrolet

Cynthia Wynn
12/8/2025

Taylor and Mario were amazing! Taylor answered all my questions, and her patience on explaining to me step by step in learning all the bells and whistle on my XT5 Cadillac. I really appreciated their help in making my purchased a stress free process.

lorne yaffe
12/8/2025

This is my first time at the Fort Walton Subaru dealership and the first time I’ve ever driven a Subaru. It was an excellent experience… Jack Graham is a very knowledgeable and transparent sales person. We are very happy with the car and the overall experience.

Jeff Cook
12/8/2025

Allan; my sales person was eager to help me. He was courteous and professional. Highly recommend giving them a try!

Susan F.
12/7/2025

Excellent service and very informative on details in various functions of the Denali we purchased.

Arnel Lacsamana
12/7/2025

Sales Managers and Sales person Mason Donahoo went their way to resolved the issue I’m having on my last vehicle I purchased from them. Hats off to Step one Chrysler Dodge Jeep Ram, Fort Walton Beach Team.

Johnny Lane
12/7/2025

Another easy Jeep purchase from FWB CDJR! Thanks to Jeff and Phillip for taking care of all the details, no surprises , just good business dealings.

Becki Hewitt
12/7/2025

My sales associate Isabella was wonderful! She really listened to me and worked so hard to meet my needs and wants. When I got tired and cranky after several hours she even went to the store to get me a real Coke. She answered all my questions and concerns and was not pushy.

Mike Mike
12/7/2025

Rodger was a great guy to work with. He took my questions seriously and waited after hours because I came in later than I should have. Vince and his crew run a tight ship and intrigued me in conversation while I waited. My wife loves her Gladiator and we hope you enjoy your new vehicle too

Cecelia Riles
12/6/2025

Victoria was extremely helpful and attentive to my needs. She helped get me into a vehicle that I wanted.

Jewel Crumble
12/6/2025

When I tell you Christopher Shropshire took care of me .. he took care of me.. All around great experience on buying a car.. Thank you very much Christopher.. If anyone in Pensacola looking for a car.. Christopher at Cadillac dealership (Step One) is tha man to see... Thanks again Christopher.. Greatly Appreciated

Sandy
12/6/2025

Just bought my 2026 Dodge Durango GT Plus! Mason D. did an awesome job with helping me to get the right price. He helped me get my phone & Sirius set up. Very knowledgeable about the vehicle & made sure I was able to set up & use all the additional features on the inside. Thanks for all your help! Sandy d.

Chris Gist
12/6/2025

Dane, Johnny, and Joey all went above and beyond to help me get the truck that I wanted and I am a very particular person. Great job to the Step One GMC team! Thank you!

Barbie Holloway
12/6/2025

Excellent service from start to finish. Zach and Josh were friggin awesome! The staff were welcoming, helpful, informative and professional! Thank you all so much!

Brittany Colvin
12/6/2025

I had a great experience with Randy throughout the entire process. He was super personable and knowledgeable on any questions I had. Amanda made my financing process easy and they were great at working around my personal budget and needs when it came to a vehicle. You can tell this is an experienced team who works well together. I would recommend checking them out!

Brandon D
12/6/2025

Very good experience, easy to work

Natikia Robinson
12/5/2025

I worked with CJ to purchase a new vehicle. He was thorough and answered my questions. I would recommend working with him for your low stress auto purchase needs.

Jenn Henderson
12/5/2025

The service department is outstanding! Those employees listened to my concerns and made sure all were given attention, and was also very prompt. Not all dealerships have that same sense of ownership, and that's why Step One Buick GMC Pensacola is the best in my book!! Kudos Team!!

Destin Julie
12/5/2025

Easiest car buying experience ever! Fair price for the truck, fair price on the trade. Sales lady Natasha was very knowledgeable and willing to assist. Jon in finance was helpful. In and out in under an hour. 10/10 recommend.

Ben Eicher
12/5/2025

Salesperson and GM were super helpful and provided great customer service! Also, thank Chris for all your assistance!

anthony odum
12/5/2025

I had best the experience at this dealership. Nathan, my salesman was awesome, as well as all the other staff and finance folks! Nathan went above and beyond to get me into a new 2025, Ram, Laramie and he got me top dollar for my trade. I’d definitely recommend this dealership for your next new vehicle, and make sure your Nathan (BIG COUNTRY) is your salesman.