Customer reviews at Step One Automotive Group in Florida

Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!


Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:


Review from David Hopkins
David Hopkins
10/24/2025
Staff were super friendly and made the whole experience much more enjoyable. Great people to work with. Make sure to ask for Tommy when you get there.
Review from David Ianello
David Ianello
10/24/2025
Great professional and knowledgeable experience working with Mathew Lehman , I’m a 73 year old male and Matt was patient while I asked many questions and also supplied me with many extra facts about my Kia ! I will recommend Matthew to any and everyone.
Review from Bran “Baf1988” fel
Bran “Baf1988” fel
10/24/2025
Great experience. Quick and easy. Worked with Malcom and couldn’t have asked for a better salesman. He was accommodating and made the process easy.
Review from KALYPSO CONFESSIONS
KALYPSO CONFESSIONS
10/24/2025
Mr. Matt and Mr. Andrew are the absolute best and very honest and made it stress free and will never buy from anywhere else!
Review from D H
D H
10/23/2025
Enjoyed the sales process start to finish. Ended up with a great vehicle. Will buy from Ford Crestview again.
Review from Paul Krueger
Paul Krueger
10/23/2025
Great service
Review from Pamella Brown
Pamella Brown
10/23/2025
Brian was very understanding and open minded when I was talking, my experience was great here, comparing to other places I shopped first.🙂
Review from Mark Blalock
Mark Blalock
10/23/2025
Fast purchase, low pressure salesman and nice facility.
Review from Ashley McAdory
Ashley McAdory
10/22/2025
I was headed out of town and needed a last minute oil change, but I couldn't find my service plan paperwork. The guys were so helpful, looked up my service contract, and got me on the road in an hour! Great service at Step One!
Review from John Timm
John Timm
10/22/2025
Randy was very helpful in finding us our new car
Review from Sydney Barkocy
Sydney Barkocy
10/22/2025
I just bought a car from step one automotive buick GMC. CJ is the absolute best and the most patient salesman ever! Honestly a great experience and I will be sending anyone who is looking for a good vehicle and sales team here!
Review from Vicki Burgess
Vicki Burgess
10/22/2025
The people at Subaru make purchasing one of their cars a pleasure! Everlee Applewhite was fabulous and fun to work with. They don’t pressure you to buy, but they sure make it easy to find what you’re looking for!
Review from carleigh krumnow
carleigh krumnow
10/22/2025
Caleb did a great job selling me my car
Review from Riley Renfro
Riley Renfro
10/22/2025
Caleb did a great job by selling my girlfriend a car and was very good with communication.
Review from Arthur Kalman
Arthur Kalman
10/22/2025
Great car buying experience. I was fortunate to work with Jimmy. He was knowledgeable and extremely patient. I had been looking for a car at Step One for over 4 months and had been back and forth test driving different vehicles. Jimmy was patient and extremely professional. I finally purchased a beautiful Yukon. Don't go anywhere else to get your GMC vehicle.
Review from David Lewis
David Lewis
10/21/2025
Caleb is one of the most honest and trustworthy worthy salesman I have met. I buy a lot of cars and I keep coming back to Crestview CDJR. I was in and out within and hour. They made the impossible happen. Will be going here again for my next New Car Purchase.
Review from Casey Tuggle
Casey Tuggle
10/21/2025
Great customer service and explanation of the features of my 2021 Ram 2500! The title and loan process was extremely easy and Rebecca was awesome to deal with! 5 stars for her!
Review from Carolyn Cartagena
Carolyn Cartagena
10/21/2025
Everyone was very helpful. Andy made the process of buying my car easy and didn't feel any pressure to buy. It was the best experience I had buying a car. Very happy with my new Forester!!
Review from Kevin Swanson
Kevin Swanson
10/21/2025
My wife and I would like to extend our appreciation and thanks to Shelli from the Sales department and Amanda the financial advisor for outstanding customer service in the purchasing of our new vehicle. Shelli and Amanda were extremely professional and meet and exceed our expectations during and throughout the car buying process. I would highly recommend speaking with Shelli at Buick GMC Pensacola for your car buying needs.
Review from Lori Fenn
Lori Fenn
10/21/2025
Andy was fantastic and made the whole process easy.