Our goal is 100% customer satisfaction

At Step One Automotive Group, we strive every day to provide our customers with the best customer experience in the industry. If you would like to leave us a review on Google, please click the store below. But, If your experience was less than 5 star, please reach out directly to our customer experience hotline at (850)904-4800 and let us make it right!


Have a great experience at Step One Automotive Group? Leave us a review at any of the following websites:


Review from Lauryn Williams
Lauryn Williams
6/1/2026
Super nice and speedy service at this dealership!!!
Review from donna ewing
donna ewing
6/1/2026
James Bondi was amazing every step of the way- he kept us updated as the process move forward and I never felt pressured by him
Review from Trevon Ka'Shaad
Trevon Ka'Shaad
5/31/2026
Daniel help me get my dream car which is also the first car I’ve gotten from any dealership a 2023 dodge charger and the staff was super helpful and patient I would 10/10 recommend to buy a car from here
Review from Vonda Wadkowski
Vonda Wadkowski
5/31/2026
Marie was simply the Best!!! So very thankful for her knowledge and expertise. She made the purchase of our new car a great experience.
Review from Danna Jacobs
Danna Jacobs
5/31/2026
James Bondi was my salesperson who I met through and ad on fb. The original car i inquired about sold but he remembered me and got me in the same vehicle but with more options. The entire process was quick and easy from beginning to end. The sales manager, finance team and everyone at step one gmc were very friendlh and accommodating to all my requests and needs. I highly recommend!!
Review from Mitchell Kenney
Mitchell Kenney
5/31/2026
Originally came to this location instead of Pensacola because of there price for the same vehicle, however was amazed to find a team that generally cares for their guests and has supreme hospitality. Thanks to Andy for helping us figure out everything with the payments and Yago the general manager for pleasant to speak with as he introduced himself to us and made us feel welcomed as well. Glad to have found a good dealership that makes it worth the drive!
Review from Jack Brauer
Jack Brauer
5/30/2026
I spoke with Brent 10/10 best employee you guys have 100% I appreciate him for helping me and you guys for getting me a car
Review from Lucio A. Mucignat
Lucio A. Mucignat
5/30/2026
Fast friendly service
Review from Eric Barnes
Eric Barnes
5/30/2026
Tim was extremely helpful and allowed us to make decisions pressure free which made the process seamless. Very laid back and friendly atmosphere. The entire team from Yago (GM) and Sheryl in the finance department were all nice and made the experience painless. Wouldn't hesitate to send friends and family here.
Review from Callum Geoghegan
Callum Geoghegan
5/30/2026
Austin was an amazing help throughout the entire process, he went out of his way to go the extra mile and did much more then he had to. I have nothing but good things to say and would highly recommend going to him if you are looking to buy a car.
Review from Harold DuPont
Harold DuPont
5/30/2026
Step One Subaru provided an excellent service. From beginning to end, our salesman Tim McKinnon went above and beyond to ensure we were getting exactly what we needed. Sean Hacia the sales manager took the time to get us a deal far better than was offered initially. If you are wanting to buy a vehicle and dont want to be taken for the typical ride come here and speak with either of these gentlemen. No B/S, no run-a-round, straight talk best price and honest and upfront!
Review from Scott Sursa
Scott Sursa
5/30/2026
Needed an oil change done on my truck.. Forgot to schedule with my local dealer.. Contacted Crestview Ford and they were able to get me in right away. Fast service great communication.. They also came to the house and performed service to clear a recall notice on the truck..
Review from John McKinney
John McKinney
5/30/2026
Dylan was to the point, no BS. Bought a 2027 Telluride in record time. Quick and painless.
Review from Rebecca Wagstaff
Rebecca Wagstaff
5/29/2026
Andy Hayes is an amazing salesman, has great personality and made my car buying experience so much fun! Spoke with the manger Yago, he was super nice and made sure we were being well taken care of. I highly recommend this location for your next car buying adventure!
Review from Nikita Chapman
Nikita Chapman
5/29/2026
Great customer service.
Review from Samantha Foster
Samantha Foster
5/29/2026
Mike was super helpful! 10/10 recommend 🥳
Review from amy tucker
amy tucker
5/29/2026
Denzel was a great salesman to deal with. Very helpful. Definitely recommend Kia Ft Walton Beach
Review from KJ Family arms
KJ Family arms
5/29/2026
Great service department. This is the best experience I have had at a dealership. The service advisors all seem to care about their customers. I will definitely be going back!! Thank you all!!
Review from Nikki Rogers
Nikki Rogers
5/29/2026
Malcolm and the rest of the guys worked to get me the very best deal possible, even staying after hours to me taken care of!
Review from cori kincade
cori kincade
5/29/2026
I had a great experience here. Everybody was very nice and helpful. Megan my sales person went above and beyond along with the sales manager Jake!!